Graduate Opportunity

Location - Bristol
Employment Type - Full Time - Permanent
Salary - £17,500, increasing to £19,000 after successful probation period and training
Hours Per Week - 37.5

Are you looking to get into the working world, and learn about a new industry? Are you people-focused, able to deal well with difficult situations? Do you want to work for a company who train and progress you?

Then we have the perfect role for you!

Somerset Bridge Group are looking for Graduates seeking an opportunity in a well-established business. We are seeking these individuals to join our Quality Assurance and Complaints Handling team at Somerset Bridge, in our busy Bristol offices.

To handle and successfully resolve complaints, the ideal candidate must be focused on delivering an excellent level of customer service providing a complete investigation and endeavour to agree a suitable resolution.

The ideal candidate will have excellent letter writing skills and the ability to use Microsoft word and other PC applications as well as having excellent telephone and communication skills and the ability to take ownership of a complaint situation.

Key Responsibilities:

  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service and sales. Ensuring that every customer falls within FCA guidelines to Treating Customers Fairly.
  • Have highly developed interpersonal skills and an ability to build rapport.
  • Able to handle a high workload in an organised manner and to have an excellent standard within strict deadlines.
  • Have excellent planning and organisational skills with a proactive approach to goals.
  • Able to identify the root cause of a complaint and ensure the correct action is taken to prevent similar complaints in the future.
  • Comply with internal and external regulatory, operational, compliance and key control systems and procedures, with an understanding of FOS and FCA
  • Provide timely and accurate reporting and feedback
  • Have an understanding of Broker/Insurer/Underwriting/Claim relationship
  • Constantly seek to improve quality control effectiveness by developing new approaches and techniques
  • Have a passion for ensuring service excellence is given on all customer contact and serving customers within a regulated financial environment
  • Excellent attention to detail and accuracy to work outputs at all times with excellent letter writing skills
  • Maintain knowledge of current best practice by keeping up to date with market and educational opportunities; reading professional publications; maintaining personal networks and, where available, membership of professional bodies.
  • Undertake other reasonable responsibilities and projects as instructed by their line manager.
  • Proactively establish and maintain effective working team relationships with all departments.
  • Be polite and professional and have effective internal communications across the Group.

Experience:

  •     Previous administration experience
  •     Experience in a customer service/customer facing environment

Key Skills

  • Able to prioritise workloads and meet deadlines
  • Excellent written communication skills
  • Ethical, focused on treating customers fairly – respect for customer and business confidentiality
  • Courteous yet assertive
  • Trustworthy and reliable
  • High attention to detail
  • Confident, self-motivated and enthusiastic team player
  • Ability to work in a fast-paced environment

In return for your hard-work, we will offer you training and the opportunity to progress within the team and wider business.

We are looking for candidates who can start ASAP!