Claims Investigation Team Handler

Location - Newcastle
Employment Type - Full Time - Permanent
Hours Per Week - 37.5

We are currently recruiting for a Fraud Investigation Claims Handler to take a senior role within the team. This is a fantastic opportunity for someone who is looking for their next step in their claims career.

The successful candidate will have significant high value credit hire, operation/syndicate claims handling experience preferably in RTA claims.  They will have a good understanding of not only the personal injury aspect of claims but of liability and indemnity issues.

The role will consist of a small caseload of complex PI, credit hire and suspected fraudulent claims up to £50,000, coaching and mentoring of other claims handlers, dealing with technical referrals in line with company policy & procedures, participating in a peer group to develop more efficient and strategic working practices, completing monthly quality reviews and providing feedback.

Key Responsibilities    

  • Investigate and proactively manage your own caseload
  • Review, resolve and proactively manage complex claims within technical limits
  • Drive your own performance by achieving KPIs and objectives
  • Motivate, coach and develop the skills of claims handlers within your team
  • Strive to increase productivity and profitability within the business by suggesting different ways of working and identifying potential problems
  • Keep abreast of developments across the wider Personal Injury, Credit Hire, Fraud and Claims market
  • Support your Team Manager with the technical development and performance management of the team
  • Participate in project work across the business as required

Required Knowledge and Skills  

  • Currently working within the Personal Injury and Fraud area with substantial experience of managing a PI/Fraud caseload
  • Achieve KPIs and objectives at current level
  • Display desirable behaviour in relation to the business and its objectives
  • Ability to work proactively and to tight deadlines and to take ownership of your own work
  • Sound technical knowledge of PI, Fraud and multitrack litigation, liability and indemnity
  • Sound knowledge of Fraud Operations/Syndicate claims and Fraud trends
  • Proven record of adhering to company handling authorities and following referral processes

What WE can offer YOU…

  • 22 days holiday rising to a max of 27 days with each year of service
  • Flexible working – there are core hours, however we can offer you flexibility; you can also accrue an extra 13 days holiday per year through our flexible working scheme. Building your up your holidays, anywhere from 35-40 days per year!
  • Bonus – a quarterly bonus will be paid if you meet and excel KPI targets, this uplifts salary by a potential 10% per annum!
  • A company pension scheme
  • Relaxed dress code
  • Wide range of social activities including subsidised Summer and Christmas parties
  • Local amenity discounts
  • Life Assurance
  • Cycle to work scheme

If you think you have what it takes to be a great addition to our team here in Newcastle, what are you waiting for?

Apply today!