Senior Claims Handler - Personal Injury

Location - Newcastle
Employment Type - Full Time - Permanent
Salary - Up to £30,000 per annum
Hours Per Week - 37.5

* Hybrid working available - 3 days WFH per week

We are currently recruiting for a Claims Handler to take a senior role within the Personal Injury team. This is a fantastic opportunity for someone looking for their next step in their claims career.

The successful candidate will have significant personal injury claims handling experience, preferably in Road Traffic Accident (RTA) claims.  They will have a good understanding of the personal injury aspect of claims, as well as liability and indemnity issues.

The role will consist of a small caseload of complex PI claims up to £50,000, coaching and mentoring of other Claims Handlers, dealing with technical referrals in line with company policy & procedures, participating in a peer group to develop more efficient and strategic working practices, completing monthly quality reviews and providing feedback.

Key Responsibilities:

  • Investigate and proactively manage your own caseload of personal injury claims
  • Review, resolve and proactively manage complex claims within technical limits
  • Drive your own performance by achieving KPIs and objectives
  • Motivate, coach and develop the skills of claims handlers within your team
  • Strive to increase productivity and profitability within the business by suggesting different ways of working and identifying potential problems
  • Keep abreast of developments across the wider personal injury and claims market
  • Support your Team Manager with the technical development and performance management of the team
  • Participate in project work across the business as required

Required Knowledge and Skills:

  • Currently employed within the PI area with substantial experience of managing a PI caseload
  • Achieving KPIs and objectives at current level
  • Ability to work proactively and to tight deadlines and to take ownership for your own work
  • Sound technical knowledge of PI, litigation, liability and indemnity
  • Proven record of adhering to company handling authorities and following referral processes

What we can offer you…

  • 22 days holiday rising to a max of 27 days with each year of service
  • Flexible working – there are core hours, however we can offer you flexibility; you can also accrue an extra 13 days holiday per year through our flexible working scheme. Building your up your holidays, anywhere from 35-40 days per year!
  • Bonus – a quarterly bonus will be paid if you meet and excel KPI targets, this uplifts salary by a potential 10% per annum!

Who we are
At Somerset Bridge we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policyholders.