Business Support Assistant

This vacancy has now expired, and is not accepting any new applications.

Location - Newcastle
Employment Type - Full Time - Permanent
Salary - £18,525 + great benefits
Hours Per Week - 37.5

Somerset Bridge Ltd. are recruiting for an Administrator to provide efficient and accurate administrative support to our busy Claims Department.

Key Responsibilities   

  • Manage the Landscape user group email account, updating Landscape where appropriate
  • Process Fast Track Windscreen payments
  • Process Total Loss payments
  • Process Claims Salvage
  • Action all incoming Bordereaux
  • Process Subject Access Requests
  • Process incoming recovery payments against claim records
  • Support Business Services Manager with Office facilities
  • Reception duties, including room bookings, setting up meeting rooms, issuing visitor and staff passes, etc.

Incoming Post:

  • Opening / sorting (Court docs, Cheques, Total Loss)
  • Batching
  • Scanning (to SA for Indexing)
  • Recorded deliveries
  • Cheques

Outgoing post:

  • 1st Class / 2nd Class / Recorded deliveries (franking)
  • HPOD Portal
  • Cheques from Accounts / MOJs
  • Mailboxes: Managing multiples mailboxes for several Claims teams

Required Knowledge and Skills 

  • Self-motivated with the ability to plan and organize the workload efficiently
  • Accuracy / efficiency
  • Ability to meet strict deadlines
  • Ability to complete work to the required standard
  • Ability to communicate clearly and effectively with customers and colleagues
  • Ability to work on own initiative and work as part of a team
  • Sound knowledge of all operating systems including: S4i, Landscape, Microsoft Office including Excel and Word

What can we offer you?

  • 25 days annual leave, increasing to a maximum of 27 with each year of service and 30 days after 5 years’ service
  • Bonus – a quarterly bonus will be paid if you meet and excel KPI targets, this uplifts salary by a potential 10% per annum!
  • Hybrid working – 3 days from home and 2 in the office
  • Enhanced maternity and paternity packages
  • Flexible working – we can offer you flexibility; you can also accrue an extra 13 days holiday per year through our flexible working scheme. Building up your holidays, anywhere from 35-40 days per year!
  • Life Assurance - 4 x salary
  • 100s of SBG exclusive retailer discounts
  • Professional Wellbeing, Health & Fitness app
  • Pension scheme
  • Employee Assistance Programme
  • Cycle to Work scheme
  • Cash incentive for employee referrals
  • Events – Staff appreciation, Christmas & summer parties and community support day