Location - Newcastle

Employment Type - Full Time - Permanent

Salary - £23,000 - £25,000 + Great Benefits

Hours Per Week - 37.5

The team are passionate about IT and pride themselves on outstanding service and fantastic communication. This is a new opportunity generated from team growth to have onsite support at our Newcastle office with 260+ users and support the wider business and service desk team who work in our Bristol office.

Full time office based. Monday – Friday 09:00am – 17:30pm. If you have experience in a Service Desk team and looking for your next career move then apply today!

Key Responsibilities:

Provide first line IT technical support
Ensures all tickets are logged, prioritised and resolved within SLA.
Handle all queries professionally and efficiently, maintaining a high degree of customer service
Ensure IT processes are followed at all times
Provide hardware and application support
Ensure tickets are escalated when required to the relevant person / team.
Create and maintain process and procedure documents
Maintain user security on all systems
Assist with Infrastructure tasks
Assist with IT projects
Manage the local site IT asset inventory
Raise purchase orders for purchase of goods and services relating to IT
Attend site visits at company premises when required

You’ll have the following skills & experience:

Minimum 1 years’ experience in a 1st line IT support role
Experience with latest Microsoft desktop operating systems & 365 Applications
Knowledge of Networks
Knowledge of Active Directory (AD)/Azure AD
Good understanding of PC hardware and software set-up and configuration
Reliable, enthusiastic and be able to demonstrate this in your day to day activities
Self-motivated to achieve targets as well as being able to work alongside others as part of a team
Excellent telephone manner
Excellent written communication

Our Benefits:

25 days annual leave, plus an extra day for each year worked up to 2 years. 30 days after 5 years.
Pension
Annual Bonus
100’s of exclusive retailer discounts
Professional wellbeing, health & fitness app
Enhanced parental leave
Life Assurance, 4 x salary
Car Insurance Discount
Cycle to work scheme
Community support day
Christmas and Summer parties