Current Vacancies

Customer Service Handler

Location - Newcastle
Employment Type - Full Time - Permanent
Salary - Up to £20,000 + great benefits
Hours Per Week - 37.5

We have several fantastic opportunities for you to join our rapidly growing team in Newcastle supporting our customers through the motor insurance claims process.

We pride ourselves on staff development, offering market leading training for all new starters and fast career progression through the claims teams.  In return, we are looking for vibrant and outgoing individuals with the motivation to learn and develop new skills.

These are excellent opportunities if you are looking for a career that offers you variety and you want to get your foot in the door with a progressive and successful company, where you will be fully trained and have endless opportunities to progress.

No day is the same in claims management, every claim is different to the next. You will provide excellent service to our customers throughout the process whilst gathering and recording all required information onto our claims management system.

Required Knowledge & Skills

Empathetic and understanding towards others
Excellent communication skills – be confident talking on the phone
Attention to detail and accuracy
Experience in Claims Management is desirable

What can we offer you?

25 days holiday rising to 27 days with each year of service, rising to 30 days after 5 years’ service
Flexible working – we can offer you flexibility; you can also accrue an extra 13 days holiday per year through our flexible working scheme. Building up your holidays, anywhere from 35-40 days per year!
Bonus – a quarterly bonus will be paid if you excel in your KPI targets, this uplifts salary by a potential 10% per annum!
Hybrid working – 3 days from home and 2 in the office
Market leading training and career progression
Events – Staff appreciation, Christmas  & summer parties and community support day
Life Assurance, 4 x salary
100’s of exclusive retailer discounts
Enhanced parental leave
Professional Wellbeing, health & fitness app
Cycle to work scheme
Eye care vouchers

Working at SBG

At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.

We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special. 

Equal Opportunity Employer

Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.