Current Vacancies
IT Operations Manager
We are adding a new role to our team to manage the day to day running of the IT department including the Service Desk, Infrastructure Operations, Application Support and IT Procurement functions. This role will be part of the wider IT management/SME team of 8 reporting to the Head of IT Infrastructure. A key objective will be to ensure that all teams are aligned and working together efficiently, delivering the best possible experience for our internal customers.
Key Responsibilities:
- Leads and manages the IT Operational teams (4 Teams, 20 staff) to deliver efficient, effective and customer focussed support and Infrastructure management services and maintain all operational IT systems to a high standard.
- Monitor and supervise work queues to ensure we hit our SLA’s.
- Providing input to project design and completing cost proposals for business requirements.
- Overseeing and ensuring the groups infrastructure has appropriate support contracts in place on all production Hardware and Software.
- Overseeing and ensuring that the groups infrastructure is up to date with the latest software and security patches available in line with our defined vulnerability management framework.
- Ensuring that appropriate security controls are maintained to protect the business from Cyber threats and that we meet defined SLA.
- Ensuring that appropriate documentation is created and maintained to allow for efficient management of the infrastructure and to enable effective collaboration with the wider IT team.
- Carry out quarterly 121’s, development plans etc with all staff.
- Oversee management of staff rota and holiday planning.
- Ensure that all scheduled tasks are completed with the correct time frame.
Required Skills/Experience:
- Strong stakeholder management skills with the ability to collaborate with and influence colleagues from across the organisation.
- Ability to think commercially and make sound commercial decisions ensuring the interests of the business are of the highest priority.
- Strong organisation and timekeeping skills are essential for working in a fast-paced environment.
- Hands on approach – need to be willing to role your sleeves up and get stuck in when necessary.
- Experience with continuous improvement - reviewing processes and finding efficiencies.
- A good people person proficient in communicating with people at all levels in the business.
- Maintain good quality process documents.
- Experience of working in a PCI DSS and FCA regulated business with Cyber Essentials Plus security accreditation.
- ITIL V4 Foundation.
- Understanding of Procurement and Asset management in an IT environment.
Our Benefits:
- Hybrid working – 2 days in the office and 3 days working from home
- 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
- Discretionary annual bonus
- Pension scheme – 5% employee, 6% employer
- Flexible working – we will always consider applications for those who require less than the advertised hours
- Flexi-time
- Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
- 100’s of exclusive retailer discounts
- Professional wellbeing, health & fitness app - Wrkit
- Enhanced parental leave, including time off for IVF appointments
- Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
- Life Assurance - 4 times your salary
- 25% Car Insurance Discount
- 20% Travel Insurance Discount
- Cycle to Work Scheme
- Employee Referral Scheme
- Community support day
- Christmas and Summer parties
Working at SBG
At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.
We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.
Equal Opportunity Employer
Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.
