Current Vacancies

Claims Handler - Interventions

Location - Newcastle
Employment Type - Full Time - Permanent
Salary - £25,000 + Great Benefits!
Hours Per Week - 37.5

Somerset Bridge Ltd. are looking for vibrant and outgoing individuals, with experience in retail or telesales, to join our growing Third-Party Interventions team.

This role is a fantastic opportunity for individuals looking to join a progressive and successful company, where you will be fully trained and have opportunities to develop. The successful candidate will be responsible for intervening on third party claims where our customer is being held at fault for the accident and upselling additional insurance products.

As part of this role, you will work amongst a team of inspiring and hardworking individuals, managing your own caseload from new claim stage to settlement.

Key Responsibilities:

  • Manage your own caseload of Interventions claims
  • Proactive management of third party claims from first notification to settlement
  • Deal with our appointed suppliers and garages to achieve the optimum settlement
  • Upsell additional insurance products, such as vehicle hire, repairs, etc.
  • Identify potential high values claims and carry out initial investigations
  • Identify claims where the claimant is injured and wishes to claim for personal injury and correctly pass these to our Personal Injury team
  • Agree credit hire rates with Credit Hire organisations
  • Deal with TP Insurance Companies, Claimant Lawyers and other external service providers in order to broker a good working relationship

Required Skills/Experience:

  • Good call handling knowledge
  • Experience in a fast-paced sales environment
  • Able to manage own workload and achieve agreed plans and KPIs
  • Work well as part of an established team full of friendly and supportive colleagues
  • Strong Customer Service skills
  • Attention to detail with a methodical approach
  • Excellent communication skills – both verbal and written
  • Willingness to learn and develop new skills

Our Benefits:

  • Hybrid working – 2 days in the office and 3 days working from home
  • 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
  • Discretionary annual bonus
  • Pension scheme – 5% employee, 6% employer
  • Flexible working – we will always consider applications for those who require less than the advertised hours
  • Flexi-time
  • Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
  • 100’s of exclusive retailer discounts
  • Professional wellbeing, health & fitness app - Wrkit
  • Enhanced parental leave, including time off for IVF appointments
  • Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
  • Life Assurance - 4 times your salary
  • 25% Car Insurance Discount
  • 20% Travel Insurance Discount
  • Cycle to Work Scheme
  • Employee Referral Scheme
  • Community support day
  • Christmas and Summer parties

Working at SBG

At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.

We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special. 

Equal Opportunity Employer

Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.