Current Vacancies
Claims Handler - Fleet
We are recruiting for experienced Claims Handlers who are looking for their next career within the insurance industry. The successful candidate will have had had experience in RTA claim, ideally involving motor fleet. They’ll have a good understanding of liability, liaising with third party insurers and/or solicitors on quantum and litigation. Experience of dealing with own damage and total loss would be an advantage.
If our customer has had an accident where they are at fault or there is a liability dispute, this is where you’ll come in as a Claims Handler, liaising with all parties to negotiate and agree liability and/or quantum, generating the best outcome possible for our customer and Somerset Bridge Group.
The ideal candidate will be clear and concise on the phone, possess the ability to investigation claims thoroughly, record information correctly and use their negotiation skills to resolve any disputes. No day is the same in claims management, every claim is different to the next so you will have plenty of variety in your role.
We pride ourselves on staff development, offering market leading training for all new starters and fast career progression through the claims teams. In return, we are looking for vibrant and outgoing individuals with customer service experience and the motivation to learn and develop new skills.
Here at Somerset Bridge Group, we understand the importance of flexible working. We offer hybrid-based roles as well as full-time and part-time options. Please speak to our recruitment team to advise the hours that would best suit you!
Key Responsibilities:
- Investigate and proactively manage your own caseload.
- Provide excellent customer service and negotiate with insurers and solicitors on liability and quantum.
- Achieve cost efficient conclusions.
- Ability to identify any potential fraud using the fraud indicators.
- Build strong professional relationships with colleagues and clients.
Required Skills/Experience:
- Previous experience in handling motor fleet claims is essential including own damage and third party liability.
- Be able to work as part of a team.
- Excellent communication skills – both verbal and written.
- Strong negotiation skills.
- Attention to detail and accuracy.
- Organised with ability to protease your workload.
Our Benefits:
- Hybrid working – 2 days in the office and 3 days working from home
- 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
- Discretionary annual bonus
- Pension scheme – 5% employee, 6% employer
- Flexible working – full time or part time working patterns available
- Flexi-time
- Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
- 100’s of exclusive retailer discounts
- Professional wellbeing, health & fitness app - Wrkit
- Enhanced parental leave, including time off for IVF appointments
- Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
- Life Assurance - 4 times your salary
- 25% Car Insurance Discount
- 20% Travel Insurance Discount
- Cycle to Work Scheme
- Employee Referral Scheme
- Community support day
- Christmas and Summer parties
Working at SBG
At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.
We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.
Equal Opportunity Employer
Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.
