Counter Fraud Unit Researcher

Key Responsibilities: 

• Taking ownership of and reviewing fraud referrals from Brokers, Suppliers, and internal handling Teams, as well as automated fraud prevention systems.
• Acting as a referral point for fraud related queries across the group
• Carrying out desktop searches and enquiries to determine proven and potential fraudulent cases, as well as providing recommendations for further enquiries to be made.
• Effectively communicate with internal and external clients while delivering exemplary customer service.
• The capability to clearly explain a fraud refusal to a customer while ensuring a satisfactory customer experience and journey
• Contribute towards Somerset Bridge Annual Fraud Savings
• Maintain accurate records on various databases
• Actively take responsibility for the identification of claims and policy fraud trends, fraud operations and promoting fraud awareness across the Group.

Required Skills/Experience:

• A keen interest in further investigation and research into potential fraud, utilizing both external and internal resources, as well as relying on intuitive judgment.
• Excellent customer service and call handling skills with clear written and verbal communication skills.
• Working knowledge of GDPR and Proceeds of Crime Act
• Investigative skills with a knowledge of insurance fraud and other forms of financial crime.
• The ability to work well as part of a team or as an individual.
• Attention to detail with a methodical approach.
• Ability to work pro-actively towards individual and team KPIs and Objectives

Our Benefits:

• Hybrid working – 2 days in the office and 3 days working from home
• 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
• Discretionary annual bonus
• Pension scheme – 5% employee, 6% employer
• Flexible working – we will always consider applications for those who require less than the advertised hours
• Flexi-time
• Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
• 100’s of exclusive retailer discounts
• Professional wellbeing, health & fitness app - Wrkit
• Enhanced parental leave, including time off for IVF appointments
• Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
• Life Assurance - 4 times your salary
• 25% Car Insurance Discount
• 20% Travel Insurance Discount
• Cycle to Work Scheme
• Employee Referral Scheme
• Community support day
• Christmas and Summer parties

Working at SBG
At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.

We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special. 

Equal Opportunity Employer
Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, colour, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.