Administrator

Key Responsibilities   

• Opening / sorting (Court docs, Cheques, Total Loss)
• Batching
• Scanning (to SA for Indexing)
• Recorded deliveries
• Cheques
• 1st Class / 2nd Class / Recorded deliveries (franking)
• HPOD Portal
• Cheques from Accounts / MOJs
• Mailboxes: Managing multiples mailboxes for several Claims teams
• Manage the Landscape user group email account, updating Landscape where appropriate
• Process Fast Track Windscreen payments
• Process Total Loss payments
• Process Claims Salvage
• Action all incoming Bordereaux
• Process Subject Access Requests
• Process incoming recovery payments against claim records
• Support Business Services Manager with Office facilities
• Reception duties, including room bookings, setting up meeting rooms, issuing visitor and staff passes, etc.

Required Knowledge and Skills 

• Self-motivated with the ability to plan and organize the workload efficiently
• Accuracy / efficiency
• Ability to meet strict deadlines
• Ability to complete work to the required standard
• Ability to communicate clearly and effectively with customers and colleagues
• Ability to work on own initiative and work as part of a team
• Sound knowledge of all operating systems including: S4i, Landscape, Microsoft Office including Excel and Word

What we can offer you…

• 25 days holiday rising to 27 days with each year of service, rising to 30 days after 5 years’ service
• Flexible working – we can offer you flexibility; you can also accrue an extra 13 days holiday per year through our flexible working scheme. Building up your holidays, anywhere from 35-40 days per year!
• Annual Bonus
• Hybrid working – 3 days from home and 2 in the office
• Market leading training and career progression
• Events – Staff appreciation, Christmas & summer parties and community support day
• Life Assurance, 4 x salary
• Pension
• 100’s of exclusive retailer discounts
• Enhanced parental leave
• Professional Wellbeing, health & fitness app
• Cycle to work scheme
• Eye care vouchers

If you think you have the potential to be a great addition to the team here in Newcastle, please submit your application for consideration.