Current Vacancies

Customer Service Handler

Location - Newcastle
Employment Type - Full Time - Permanent
Salary - £23,000 + Great Benefits
Hours Per Week - 37.5

We have several fantastic opportunities for you to join our rapidly growing team in Newcastle supporting our customers through the motor insurance claims process.

We pride ourselves on the development, offering market leading training for all new starters and fast career progression through the claim’s teams.  In return, we are looking for vibrant and outgoing individuals with the motivation to learn and develop new skills.

These are fantastic opportunities if you are looking for a career that offers you variety and you want to get your foot in the door with a progressive and successful company, where you will be fully trained and have endless opportunities to progress.

No day is the same in claims management, every claim is different to the next. You will provide excellent service to our customers throughout the process whilst gathering and recording all required information onto our claims management system.

Key Responsibilities:

  • Empathic and understanding towards others
  • Excellent communication skills – be confident talking on the phone
  • Attention to detail and accuracy
  • Experience in claims management is desirable but not essential

Our Benefits:

  • Hybrid working – 2 days in the office and 3 days working from home
  • 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
  • Pension scheme – 5% employee, 6% employer
  • Flexi-time
  • Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
  • 100’s of exclusive retailer discounts
  • Professional wellbeing, health & fitness app - Wrkit
  • Enhanced parental leave, including time off for IVF appointments
  • Life Assurance - 4 times your salary
  • 25% Car Insurance Discount
  • 20% Travel Insurance Discount
  • Cycle to Work Scheme
  • Employee Referral Scheme
  • Community support day
  • Christmas and Summer parties

Working at SBG

At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.

We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special. 

Equal Opportunity Employer

Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.